Virtual Receptionist / Appointment Setter (JOB ID : VIPCSA)

Job Title

Virtual Receptionist / Appointment Setter ($1000 / month)

Location

Remote (Work From Home)

Schedule

Monday to Friday, 8 : 00 AM – 5 : 00 PM PST

Hours

9‑hour shift (includes 1‑hour lunch and two 15‑minute breaks)

About Us

We are a U.S.-based virtual receptionist company specializing in front‑line communication and administrative support for businesses in the home services industry, including cleaning, electrical, plumbing, landscaping, and more. We deliver exceptional customer experiences and seamless support, helping our clients stay organized, responsive, and focused on growth.

Position Overview

We’re seeking skilled, detail‑oriented, and customer‑focused Virtual Receptionists / Appointment Setters to manage inbound and outbound calls, handle inquiries, and schedule appointments on behalf of our clients. You will represent our clients with professionalism, accuracy, and warmth—acting as an extension of their in‑office team—while proactively following up with leads and setting appointments to drive growth.

Key Responsibilities

• Answer inbound calls in a friendly, professional, and efficient manner.
• Conduct outbound calls to follow up with leads, confirm appointments, or reschedule bookings.
• Use client‑provided scripts and CRM systems to manage customer interactions accurately.
• Schedule appointments using client CRMs or scheduling tools (e.g., Jobber, Housecall Pro).
• Gather and record all relevant customer information, including contact details, service needs, and call outcomes.
• Write and send clear, concise, and accurate call summaries immediately after each call.
• Maintain detailed records of communication to ensure smooth coordination between clients and their customers.
• Collaborate and communicate directly with clients as needed for updates, clarifications, or feedback.
• Ensure that all calls and messages reflect a professional, courteous, and service‑oriented tone.

Qualifications & Requirements

Skills

Technical Requirements

Perks & Benefits

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