Sales Team Leader

Finchoice South Africa – a consumer‑facing fintech delivering fast loans, affordable insurance, and value‑added services to our rapidly growing customer base. We drive growth through relentless focus on customer experience, innovation, and technology.

Role Overview

Title : Team Leader – Sales (Insurance)

The Team Leader leads, motivates, and develops a team of sales consultants, ensuring they meet key performance targets, deliver operational efficiencies, and provide an exceptional customer experience aligned with company objectives. The role also resolves complex customer issues and maintains high customer satisfaction standards.

Responsibilities

• Achieve performance targets and resolve customer queries efficiently.
• Handle complex or sensitive customer issues, demonstrating empathy and problem‑solving skills to achieve satisfactory outcomes.
• Lead by example with exemplary customer service, promoting a culture of excellence within the team.
• Continuously improve customer experience and service delivery.
• Drive team efficiency targets and productivity standards.
• Maintain adherence to workflows, identify procedural or system gaps, and ensure service level agreements (SLAs) are met.
• Develop and execute sales strategies to achieve team targets and provide guidance for inbound inquiries.
• Monitor sales metrics, analyze data to identify trends, and provide performance feedback for improvement.
• Foster a positive sales culture, coaching and training team members, and encouraging innovation and staff engagement.
• Collaborate with stakeholders to align sales efforts with organizational goals and develop KPAs and personal development plans.
• Participate in motivation activities, workforce planning, and performance management in compliance with BCEA.

Reporting & Data Management

Projects

Qualifications & Accreditations

Experience & Skills

About Us

We build trust and reciprocity, valuing authenticity, equity, and diversity. Our culture thrives on meaningful relationships, transparency, and a collaborative spirit.

Benefits & Development

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Financial Services and Insurance

#J-18808-Ljbffr