Sales Integration Team Leader (Cape Town)

Overview

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Business Unit : DCM Distribution

Function : Call Center / Contact Center

Date : 17 Sept 2025

Discovery Connect (Cape Town)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

We’re looking for driven, ambitious individuals who thrive in fast-paced environments and are passionate about making a difference. Whether your background is in banking, insurance, or outbound telesales, if you\'re motivated to succeed and want to be part of a team that’s committed to our core purpose—making people healthier and protecting and enhancing their lives—this is your moment.

At Discovery Connect, we don’t just offer jobs—we offercareers. Join a well-established, market-leading company where your growth is supported, your achievements are celebrated, and your potential is unlocked.

Job Description

The Discovery Integration Team Leader is responsible for leading and managing a high-performing team of Discovery Integration Specialists and Lead Generation Agents. This role ensures the achievement of sales, penetration, and lead generation targets while maintaining exceptional client experience and compliance standards.

The Discovery Integration Team Leader will :

• Drive performance through effective coaching, mentoring, and motivation.
• Oversee daily operations, including pipeline management, lead allocation, and campaign execution.
• Monitor and report on key performance metrics for both Integration Specialists and Lead Gen Agents.
• Ensure adherence to compliance, quality, and service standards.
• Collaborate with internal stakeholders to optimize processes and improve conversion rates.
• Foster a culture of accountability, continuous improvement, and client-centricity.

This role requires a leader who can create clarity and consistency within the sales team to deliver exceptional results. The ideal candidate will lead with conviction and passion, fostering a culture of accountability, collaboration, and high performance. They must be able to inspire, coach, and develop their team while driving operational excellence and ensuring every client interaction reflects Discovery’s core purpose of making people healthier and enhancing their lives.

The successful individual will be required to perform on, but not limited to, the following key outputs :

Personal attributes & skills

The successful individual will be required to demonstrate the following competencies :

Qualification & Experience

Beneficial

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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