Inbound Sales Team Leader

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, KFC and Big Bus Tours.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

Are you ready to take your leadership skills to the next level? We’re on the hunt for talented Team Leaders to join our UK Telecommunication client (Inbound Sales) and help us push the boundaries.

If you’re a natural problem-solver with a passion for leadership, we want to hear from you.

What To Expect

You’ll be responsible for leading the performance of a team of Inbound sales agents. We will provide the industry leading training and environment that will equip you with the necessary skills, knowledge and qualitative approach to deliver, in all that you do.

All that we ask in return is that you always strive to do your best, that you immerse yourself in our client’s brand and most importantly you are always honest, open and transparent with our customers.

Our typical shift pattern involves : 40 hours within the week, 8am-8pm Monday - Sunday, on a rotational basis (UK-time).

Please note : This position is based at our site at 78 Roeland Street, Gardens, Cape Town.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to :

• Responsible for the ongoing coaching & development of all team members, ensuring that everyone is equipped with the necessary knowledge and tools to succeed.
• Driving a sales culture.
• Motivating agents and teams to thrive to hit and overachieve targets.
• Continually look to improve customer satisfaction and minimise customer dissatisfaction.
• Immerse and engage your team in both the vision and values of your associated Client’s brand.
• Maintain healthy staff retention rates through effective management and ongoing team member development, whilst creating an environment that rewards, recognises and encourages success at every level.
• Leading great attendance and retention of staff.
• Adhere to all quality procedures and associated time frames.
• Maintain effective relationships and key stakeholders to ensure the effective delivery of services.

About You

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more, and work smarter. Full training will be provided, but we want to hear from you if you have the following skills :

Benefits

Join #theAteam

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives.

Apply Now

If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.

We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.

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