About the Role
To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.
Responsibilities
- Performs all industrial / employee relations activities.
- Provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
- Facilitate / drive all matters relating to misconduct, incapacity, operational requirements, grievances, and disputes.
- Mitigate and defend industrial relations risk at the CCMA.
- Actively identify gaps, propose, and implement changes within contractual frameworks and organisational policies.
- Drive Employment Equity and ensure adherence to policies.
- Ensure compliance with legal, business and client requirements.
- Act as a performance improvement driver and provoke positive changes in people management; work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
- Promote performance management and calibration sessions; propose changes for continuous improvement; identify poor performance and implement measurable change to yield positive outcomes.
- Build strong business relationships with all stakeholders at organisational level; act as a single point of contact for employees and managers in the business unit; proactively support the delivery of People Processes; conduct weekly stakeholder meetings; analyse client feedback to drive service enhancements; respond to queries promptly and ensure opportunities for improvements are actioned and measured; provide meaningful reporting to facilitate business decisions.
- Manage absence and attrition : review exit information; drive positive change; perform stay interviews; identify proactive measures to reduce attrition; facilitate employee ambassador sessions and collaborate with departments to yield positive change.
- Compile impactful reports by working with stakeholders to understand reporting requirements and produce reports that drive positive change.
- Participate in the design and delivery of people and business projects; liaise with the People Projects Partner and stakeholders to contribute to successful delivery.
Minimum Requirements
Grade 12 or equivalent NQF level qualification.HR tertiary qualification or equivalent.3–5 years’ experience in an HR Business Partner, HR Manager or HR Generalist role.Previous experience in a call centre is advantageous.Strong MS Excel and PowerPoint skills.Required Skills
People management skills; ability to mentor and drive people development; ensure high levels of employee engagement.Strong and adaptable communication skills with the ability to influence and motivate.Active listening skills.Coaching skills; ability to deliver constructive feedback.Planning and organisational skills; defining performance standards and meeting service levels; manage resources; good time management.Good interpersonal skills.Strong analytical abilities; ability to collate, manage and analyse data.Adaptability / flexibility.Problem solving skills and ability to troubleshoot.Resilient approach and the ability to manage under pressure.Knowledge of legislative requirements.Excellent decision-making skills.Core Behavior
Huntswood’s employees are dependable, driven and collaborative. The job holder should align to our 6 Fundamental Values :
Bring Your “A” GameStrive For GreaterEnable and empower all employeesDo the right thingOwn itDeliver unbelievable service"It's not just about what we do, but the way we do it. And it's our values that make us special."
NB : All appointments are subject to the positive outcome of pre-employment verification checks.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
General Business, Management, and Business Development
Industries
Outsourcing / Offshoring
#J-18808-Ljbffr