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People Partner - Cape Town

People Partner - Cape Town

CXP are now part of the Huntswood GroupCape Town, Western Cape, South Africa
30+ days ago
Job description

About the Role

To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

Responsibilities

  • Performs all industrial / employee relations activities.
  • Provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
  • Facilitate / drive all matters relating to misconduct, incapacity, operational requirements, grievances, and disputes.
  • Mitigate and defend industrial relations risk at the CCMA.
  • Actively identify gaps, propose, and implement changes within contractual frameworks and organisational policies.
  • Drive Employment Equity and ensure adherence to policies.
  • Ensure compliance with legal, business and client requirements.
  • Act as a performance improvement driver and provoke positive changes in people management; work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Promote performance management and calibration sessions; propose changes for continuous improvement; identify poor performance and implement measurable change to yield positive outcomes.
  • Build strong business relationships with all stakeholders at organisational level; act as a single point of contact for employees and managers in the business unit; proactively support the delivery of People Processes; conduct weekly stakeholder meetings; analyse client feedback to drive service enhancements; respond to queries promptly and ensure opportunities for improvements are actioned and measured; provide meaningful reporting to facilitate business decisions.
  • Manage absence and attrition : review exit information; drive positive change; perform stay interviews; identify proactive measures to reduce attrition; facilitate employee ambassador sessions and collaborate with departments to yield positive change.
  • Compile impactful reports by working with stakeholders to understand reporting requirements and produce reports that drive positive change.
  • Participate in the design and delivery of people and business projects; liaise with the People Projects Partner and stakeholders to contribute to successful delivery.

Minimum Requirements

  • Grade 12 or equivalent NQF level qualification.
  • HR tertiary qualification or equivalent.
  • 3–5 years’ experience in an HR Business Partner, HR Manager or HR Generalist role.
  • Previous experience in a call centre is advantageous.
  • Strong MS Excel and PowerPoint skills.
  • Required Skills

  • People management skills; ability to mentor and drive people development; ensure high levels of employee engagement.
  • Strong and adaptable communication skills with the ability to influence and motivate.
  • Active listening skills.
  • Coaching skills; ability to deliver constructive feedback.
  • Planning and organisational skills; defining performance standards and meeting service levels; manage resources; good time management.
  • Good interpersonal skills.
  • Strong analytical abilities; ability to collate, manage and analyse data.
  • Adaptability / flexibility.
  • Problem solving skills and ability to troubleshoot.
  • Resilient approach and the ability to manage under pressure.
  • Knowledge of legislative requirements.
  • Excellent decision-making skills.
  • Core Behavior

    Huntswood’s employees are dependable, driven and collaborative. The job holder should align to our 6 Fundamental Values :

  • Bring Your “A” Game
  • Strive For Greater
  • Enable and empower all employees
  • Do the right thing
  • Own it
  • Deliver unbelievable service
  • "It's not just about what we do, but the way we do it. And it's our values that make us special."

    NB : All appointments are subject to the positive outcome of pre-employment verification checks.

    Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    General Business, Management, and Business Development

    Industries

    Outsourcing / Offshoring

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    Cape Town • Cape Town, Western Cape, South Africa

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