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Claims Consultant (6 Months Fixed Term Contract)

Hollard InsuranceZA

13 days ago

Job description

Job title : Claims Consultant (6 Months Fixed Term Contract)

Job Location : Gauteng,

Deadline : October 13, 2025

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Job Advert Summary

Hello… an exciting new opportunity has just become available in our Insure, Personal Lines Operations area. We are looking to recruit a Claims Consultant (6 months fixed term contract)

Role Objectives :

The Claims Consultant role will be to assist clients with their claims, handle claims administration functions and ensuring client expectations are met.

Key Responsibilities :

Inbound and Outbound Call centre

Assisting with claims administration functions, i.e. from registration to finalization.

Managing client expectations and obtaining information

Ensuring clear instructions are issued to all stakeholders

Delivering a seamless service to clients

Target driven and ability to work within a team

Resolving complaints within prescribed time 2 hours

Focus on first call resolution as far as possible.

Other duties as assigned from time to time.

Handling claims within the claim’s framework

Attending and settling claims within mandate

Required Knowledge and Experience

Good communication skills

Minimuim 2 years claim experience in short term insurance

Understanding of the Premier Product

Computer skills

Product knowledge on personal lines insurance advantageous

Educational Requirements

Matric

Qualification Short Term Insurance (150 credits)

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Month Fixed Contract • ZA

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