Customer Success Specialist

External

• Onboard clients on gfknewron platform
• Drive adoption (i.e. activation reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
• Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
• Develop fact-based answers to complex key business questions
• Become a market expert in one or more categories / industry segments
• Become an expert on practical consulting tools and frameworks to help clients
• Deliver insightful presentations and actionable recommendations to our clients
• Coordinate client services cross countries and categories (whenever relevant)
• Identify leads for cross sell and upsell opportunities with the client
• Help improve renewal rate by demonstrating clear business outcome and value
• Measure client perceptions of GfK plan and improve negative perceptions and leverage positive perceptions

Internal

• Collect and provide feedback to product teams on functionality features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages
• Collaborate with other business unit teams to identify opportunities for strategic assignments
• Coordinate internal client services nationally (for all) and internationally (optional)
• Run final quality checks for the GfK seal of quality (wherever relevant)
• Validate / conduct QC to guarantee GfK seal of quality (wherever relevant)
• Own the reporting being delivered to clients including working knowledge of end-to-end process from data-in to reporting out
• Understand retailers on panel and off panel (and missing data) and work with Retail on onboarding priority retailers
• Understand modelling methodology applied to owned panel and work with Operations team to continuously improve including regularly securing sell-in data
• Understand and apply RACI between Retail MI and Ops
• Understand apply and contribute to key processes of project management client comms policy service envelope and running efficient and effective meetings
• Live the 4 values of : Customers are the core Better ever day One GfK and Commitment to Trust & Quality

In other words : You will make the difference by being the face of our company and its digital solutions!

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Experience : years

Vacancy : 1