Hotel Manager

This pivotal role ensures the smooth operation of all departments while delivering exceptional guest experiences. You will serve as the key link between guests and teams, driving service standards, staff coordination, and day-to-day excellence. With a deep understanding of hospitality and guest expectations, you'll bring both leadership and warmth to every interaction, shaping memorable stays.

Key Responsibilities

Oversee all hotel departments and coordinate smooth daily operations

Manage guest experiences, addressing needs, and ensuring satisfaction

Uphold and exceed service standards across all touchpoints

Collaborate with department heads to drive performance and consistency

Lead and develop staff, fostering a culture of care and excellence

Oversee financial performance and ensure cost-effective operations

Manage and coordinate weddings, events, and special bookings

Ensure full compliance with health, safety, and legal requirements

About You

Minimum of Grade 12 or equivalent

Professional fluency in English (spoken and written)

Computer literacy with strong MS Office skills (Word, Excel, Outlook, PowerPoint)

Valid drivers license

Diploma in Finance or Hospitality (advantageous)

Prior experience in a similar 4 / 5-star hotel role

Proficient in Opera Property Management System

In-depth understanding of Front Office and Reservations functions

Strong background in Food and Beverage operations

Detail-oriented, guest-focused, and passionate about exceptional service

Natural leader with a calm, solution-driven mindset