Patient Communications Coordinator (US Healthcare) - EST Hours (Remote)

Overview

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients\' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring a perceptive and proactive Patient Communications Coordinator with experience in the U.S. healthcare industry preferred. This fully remote role requires working Sunday to Thursday, 9am - 6pm EST (3pm - midnight SA Time).

Responsibilities

• Send out messages and reminders to patients
• Read and tweak AI-generated messages before they are sent to ensure they sound right
• Help create and update support documents and information that go out to patients
• Assist with more complicated questions by gathering the right information and passing it to the appropriate people
• Collaborate with the team to sort different types of messages and improve processes
• Work with data and systems to organize information for reports and evidence gathering

Requirements

If you are not contacted within 14 working days, please consider your application unsuccessful.

Logistics and Environment

#J-18808-Ljbffr