L1 It Technician

Company Description

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Role Description

This is a part-time, on-site role for an L1 IT Technician located in Pietermaritzburg.

The primary responsibilities include providing technical support, troubleshooting hardware and software issues, assisting users with IT-related problems, and maintaining system functionality.

The role may also involve assisting in training users on IT tools and processes as needed.

Qualifications

Proficiency in Troubleshooting and Technical Support

Knowledge and experience in Information Technology systems and practices

Excellent Customer Service skills and the ability to interact effectively with diverse users

Ability to assist with Training and guiding users on basic IT tools and processes

Strong communication and problem-solving skills

Basic understanding of network systems is a plus

Relevant certifications or coursework in IT or related fields preferred

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