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Senior Manager - Global Account Manager GAM.Group Strategy and Transformation

MTNRoodepoort, Gauteng, South Africa

1 day ago

Job description

Job title : Senior Manager - Global Account Manager GAM.Group Strategy and Transformation

Job Location : Gauteng, Roodepoort

Deadline : October 15, 2025

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Responsibilities

Executive Engagement & Strategic Relationship Management

Engage and build deep, trusted relationships with C-level decision-makers within premium multinational (MNC) clients across OpCos and regions.

Represent MTN DataCo at executive forums, acting as a strategic advisor on geospatial solutions, enterprise data transformation, and AI enablement.

Develop long-term partnership strategies that reflect a clear understanding of client priorities, digital maturity, and business drivers.

Strategic Account Ownership & Revenue Accountability

Own and be accountable for the revenue, growth, and retention of large managed accounts, including full lifecycle responsibility from opportunity identification through to delivery and expansion.

Deliver against financial and operational targets aligned to Group and DataCo’s revenue ambitions, while ensuring optimal cost-to-serve.

Develop and execute comprehensive account plans and global growth strategies, with embedded cross-sell and upsell initiatives to expand share of wallet.

Pipeline Management & Commercial Execution

Maintain a robust sales pipeline, using data-driven insights and industry benchmarks to forecast opportunities and prioritise high-impact pursuits.

Manage opportunity qualification, bid coordination, pricing strategy, and RFP submission in collaboration with Bid Management, Legal, and Solution teams.

Track and report sales pipeline KPIs, expected RFPs, win / loss ratios, and conversion timelines with clear reporting to leadership.

Client-Centric Solution Development & Delivery Assurance

Translate client strategies into monetisable solutions using MTN’s portfolio of geospatial, behavioural, governance, and AI services.

Collaborate with solution architects and delivery teams to design proof-of-value engagements that demonstrate measurable impact.

Ensure quality assurance and service excellence across delivery touchpoints, including onboarding, support, billing, and post-sale value realisation.

Internal Alignment & Virtual Team Leadership

Coordinate and lead virtual teams across OpCos (Global Account Managers, Service Managers, Sales Support, LAMs) to ensure unified account execution.

Regularly brief MTN Group Exco, OpCo leadership, and Group EBU stakeholders on client health, risks, commercial posture, and growth opportunities.

Serve as the escalation point for strategic client issues, coordinating rapid resolution across internal and external teams.

Competitive Intelligence & Value Articulation

Monitor and respond to competitor moves by developing counter-strategies rooted in client insight and market intelligence.

Collaborate with product and marketing teams to co-create sector-specific propositions and enablement assets tailored to client needs.

Lead defensibility efforts by showcasing DataCo’s unique value and ensuring alignment with evolving industry standards (e.g., data privacy, AI regulation).

Governance, Reporting & Thought Leadership

Adhere to MTN’s governance frameworks, compliance policies, and ethical sales practices in all client engagements.

Provide inputs into the development of new propositions based on market feedback and evolving client use cases.

Serve as a thought leader and spokesperson in client-facing and industry events, promoting MTN DataCo’s role in enabling AI-native transformation.

Qualifications

Education

4 year degree in Business, Technology, Geography, or Analytics-related discipline (required)

Postgraduate qualifications (Masters or higher) in Strategic Management, Data Science, or Digital Transformation, MBA, CA (advantageous)

English, French

Experience

5- 8 years of experience in B2B sales, solution consulting, or digital transformation roles, with a strong focus on the ICT, ISP, and telecommunications sector, including data and AI-led offerings.

Demonstrated success in managing complex, multi-stakeholder global accounts, with a proven ability to grow MNC clients into high-value strategic relationships across multiple OpCos and geographies.

Extensive experience in multinational and emerging markets, ideally within African or Middle Eastern commercial landscapes; experience working across diverse cultures and virtual teams is essential.

Gold Certified Seller or equivalent credential (required within 12 months of onboarding as per MTN Sales Academy Certification process).

Strong understanding of data platforms, geospatial solutions, and the enterprise data lifecycle, enabling consultative solution framing without sole reliance on technical pre-sales.

Proven capability in virtual team management, including coordination of Global Account Managers (GAMs), Local Account Managers (LAMs), Service Managers, Bid teams, and Sales Engineers to deliver a seamless client experience.

Experience in leading and developing account management teams, including coaching, performance optimisation, and collaborative planning.

Ability to translate customer strategy and business drivers into monetisable, solution-driven roadmaps across governance, AI, cloud, and migration domains.

Solid understanding of sales performance management, including pipeline reporting, RFP conversion, revenue forecasting, and governance oversight.

Excellent communication skills, with experience presenting at CxO level and crafting compelling, insight-led proposals and strategic briefs.

Track record of exceeding revenue targets and delivering measurable business impact across accounts and regions.

Fluency in French is highly desirable, given MTN’s pan-African footprint and MNC engagement landscape.

Deep familiarity with MTN products, solutions, and internal engagement processes, with the ability to independently frame opportunities, drive cross-sell, and navigate the solution landscape confidently.

Competencies

Strategic Account Leadership – Owns the long-term vision, performance, and defensibility of client portfolios

Solution-Oriented Thinking – Frames MTN solutions to solve real-world, cross-industry challenges

Commercial Acumen – Drives revenue targets while aligning value delivery to measurable outcomes

Cross-Functional Influence – Leads without authority across matrixed internal and OpCo teams

Client-Facing Agility – Adapts approach based on client maturity, sector dynamics, and buying behaviour

Resilience and Energy – Thrives in fast-paced, high-pressure environments with a strong work ethic and performance mindset

Learning Agility – Demonstrates curiosity and eagerness to understand emerging ICT, AI, and data solutions

Mentorship and Coaching – Supports capability uplift through structured and informal coaching to junior sales membersMobility and Adaptability – Willingness to travel locally and internationally based on strategic client or operational needs

Apply Before 10 / 13 / 2025

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Account Manager • Roodepoort, Gauteng, South Africa

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