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B2B eCommerce Support Specialist
Shoprite Group of CompaniesZA5 days ago
Job descriptionFacilitate onboarding of new B2B clients within the eCommerce ecosystem, ensuring all setup steps are completed accurately and efficiently. Provide first-line support for B2B clients experiencing issues with order placement, payment processing, account setup, or service access. Monitor and manage digital order flows, ensuring timely processing, escalation of exceptions, and resolution of discrepancies. Respond to customer and store queries, ensuring timely and professional resolution. Collaborate with internal teams (e.g., IT, logistics, finance, and sales) to resolve client issues and improve service delivery. Maintain accurate records of client interactions, support tickets, and resolutions to ensure audit readiness and knowledge sharing. Assist clients with integration of their procurement systems (e.g., ERP) with eCommerce services, providing guidance and troubleshooting support. Generate regular reports on B2B service usage, order volumes, issue trends, and client feedback to inform continuous improvement. Support promotional and campaign activities by ensuring B2B clients have access to relevant products, pricing, and content. Ensure compliance with data privacy, cybersecurity, and internal governance policies in all client interactions and data handling. Identify opportunities to improve client experience and operational efficiency, recommending enhancements to processes and service features. Provide training and guidance to B2B clients on eCommerce service usage and best practices Grade 12 qualification - (essential). Diploma in Finance, Accounting, Business Administration, or a related field - (preferred). 2 years of experience in balance sheet reconciliation, demonstrating an understanding of accounting principles and practices - (essential). Proven experience with corrections journals and postings to ensure accurate and compliant financial records - (essential). Experience working on SAP - (preferred). Retail cash reconciliations experience - (preferred). Accounting / Financial Services jobs
Job title : B2B eCommerce Support Specialist
Job Location : Western Cape,
Deadline : October 24, 2025
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