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Business Support Specialist

SAPZA

19 days ago

Job description

Job title : Business Support Specialist

Job Location : Gauteng,

Deadline : October 11, 2025

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What you’ll build

In this role, you'll :

Develop trusted advisor relationship with the MU Services Sales, Delivery, Cloud Post Sales and leadership team

Contribute to the roll out of the Tools and Process in the MU CS&D Business in alignment with the Global methodology

Support the achievement of the CS&D business KPI’s (Revenue, Contribution, Headcount, Utilization, Backlog accuracy and leakage, Project profitability, Adoption, Consumption & Churn)

Provide insightful deep dive analysis of areas for performance improvement

Ensure all forecasting and business planning deadlines are achieved

Interact as intermediary in the forecasting process between Business Management and Controlling, keeping an overview on entire forecasting process.

Follow up on entire closing process going from Latest Estimates to monitoring they monthly closing process in a proactive way

Be trusted advisor for the Market Unit Cloud Success Services Head allowing him / her to make fact-based decision and reach perfect business predictability and drive.

Support business execution and performance through implementation of the CVJ, managing and driving core operational processes

Execute the CS&D operational cadence to ensure a strong tracking discipline in all areas but especially on Delivery (utilization, headcount, bench, Backlog, Project, revenue from pipeline etc.), Sales (pipeline hygiene, pipeline KPIs, coverage analysis, sales GTM, deal execution) & Cloud Post Sales (Adoption, Consumption, Churn / Renewals)

Drive data quality and completeness in core systems

What you bring

Final degree (e.g. business administration, finance, accounting, economics, mathematics, computer sciences) or equivalent work experience

Fluent English

5+ years minimum experience in the IT Services industries, ideally in controlling or project management

Proven ability to deliver an operations service to business stakeholders

Works effectively in a matrix, fast moving and continually changing business environment

Ability to proactively challenge business leaders in supportive way to improve performance

A high level of communication, presentation and influencing skills

Demonstrates a thorough knowledge of the consulting & cloud business model in a software environment

Where you belong

Culture : Respectful, inclusive working environment

Team : Friendly, collaborative, and diverse

Who Thrives : Curious, adaptable, team-oriented individuals

Collaboration Style : Open, cross-functional, and transparent

Growth : Clear development paths, mentorship, and real ownership opportunities

What’s Special : Values-driven, people-first, and impact-focused

Sales / Retail / Business Development jobs

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