IT Field Technician

Key Performance Area

• Customer Service Level Agreements : Ensure that contracted customer Service Level Agreements are met (resolved).
• Hardware and Software : Installations and maintenance.
• Service Planning and Execution : Plan for, and execute, service activities on installed machines, including assisting with installations, discontinuance, and repairs.
• System Performance : Minimise assigned equipment downtime to optimise system performance.
• Diagnosis : Perform self-sufficient diagnosis.
• Migration Office

Qualifications

Matric; Technical Support NQF Level 4

CompTIA A+

CompTIA N+

ITIL Foundation Certification

Microsoft Azure Fundamentals – AZ

Microsoft Office Fundamentals – MSTA

Windows Operating System Fundamentals (Windows 10) – MSTA

Microsoft Certified : Modern Desktop Administrator Associate

Experience

2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office Applications.

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