Installation Support Supervisor
Tracker Connect LtdRandburg, Gauteng, South Africa3 days ago
Job descriptionMarketing of Tracker products and services to both existing and prospective clients Ensure that telephonic requests received within the Reconciliation Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained Ensure that email requests (VAXs) received within the Reconciliation Division are handled efficiently and service level agreements are maintained Manages all customer activities and the daily running of the Reconciliation call centre Increases customer satisfaction via process improvement initiatives Listening to calls to improve quality and minimise errors and track agent performance Reviewing the performance of staff and identifying training and development needs Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable Ensuring that the necessary disciplinary action is taken in accordance to the Company’s code of conduct Recording stats, analyse trends and performance levels of the call centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis Handling complex customer complaints Coaching, training, motivating, and retaining staff Manage department resources as required to support customer demands and needs Be able to establish, build and maintain relationships with all Internal Departments and Management – up to executive level & external customer interaction Assist with any other tasks or duties assigned by the Manager Matric 1 year Call Centre supervisory experience Proficient skills in Microsoft Word and Excel Excellent written and verbal skills Familiarity with Industrial Relations, Customer Relations and General Management will be advantageous Competencies required : Leadership Creative thinking Influencing and convincing skills Negotiation Skills Conflict Management Customer service orientation High analytical and insight generation capabilities Resilience and ability to work under pressure Strong interpersonal skills Management of financial resources Judgment and Decision Making Complex Problem Solving Critical Thinking Articulating information effectively Coordination ability Medical Aid Provident Fund
Job details
Job title : Installation Support Supervisor
Job Location : Gauteng, Randburg
Deadline : October 31, 2025
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CLOSING DATE : OCTOBER 20, 2025
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Supervisor • Randburg, Gauteng, South Africa
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