Installations Coordinator

Purpose

To facilitate quality control with contractors who work on our network. To ensure that all contractors adhere to the quality and specifications stipulated by Zoom Fibre.

Financial

• Assist managers where needed with approving invoices of contractors.
• Assist managers with stock approval and management.
• Ensure that clients are activated within the 72-hour SLA for billing purposes.
• Ensure effective resource management.

Customer

Customer service :

Business Process Improvements

Installations

Learning and Development

Qualification and Experience

Competencies

Customer Relationship Management – Adopts a philosophy and corresponding processes that focus on identification and satisfaction of the customers stated and unstated needs and wants.

Device Configuration – Handles software that allows the organization to store, organize, synchronize, and search records relating to customer interactions.

Information Management – Manage processes around gathering information, communicating information within and outside the organization, retaining core business information and safeguarding information from competitors. Ensure meaningful MIS systems are in place.

Attentive toDetails – Gives care and consideration to all parts and aspects of tasks and considers fine points.

Time Management – Systematically structures and plans own time and implements this plan. Able to prioritize and action tasks within given timeframes without compromising on quality. Plans include additional time to cater for unforeseen circumstances.

#J-18808-Ljbffr