IT Coordinator
Invision HrCape Town, Western Cape, South Africa3 days ago
Job descriptionProvide first-line and second-line support for hardware, software, and network issues Set up and maintain laptops, cellphones, and other IT equipment for staff Troubleshoot IT issues across all departments (showroom, warehouse, technical, sales, office) Assist in onboarding new employees with accounts, devices, and system orientation Microsoft Stack Administration Improve Teams usage for collaboration, channels, integrations, and file management Maintain SharePoint structures for document organization and accessibility Administer Azure Active Directory (user roles, groups, and security) Network & Infrastructure Coordinate fiber and VOIP system setup and support Assist in IT infrastructure expansions (e.g., connecting new warehouses, extending networks, deploying Unifi access points) Maintain backup systems, updates, and IT security protocols Vendor & Procurement Coordination Work with 3rd party providers to resolve escalated technical issues Ensure company devices meet performance, security, and compliance standards Documentation & Training Conduct IT training and support internal IT security and productivity initiatives Maintain an updated IT asset register Diploma / Degree in Information Technology or related (preferred) Microsoft certifications are an advantage 2-4 years of proven experience as an IT Technician or IT Support Specialist Hands-on experience with the Microsoft stack (Microsoft 365, Teams, SharePoint, Azure AD) Strong background in troubleshooting laptops, desktops, mobile devices, and peripherals Familiarity with VOIP systems, vendor coordination, and network setups Experience within food service equipment industry - advantageous Proactive and improvement-driven — always looking for smarter IT solutions Team player who collaborates well with department heads Comfortable balancing hands-on troubleshooting with planning and coordination Problem-solving mindset with ability to work independently Excellent verbal and written communication skills Initiative / proactivity Attention to detail Strong organizational ability to manage multiple priorities Team player with collaborative approach Enthusiastic and improvement-driven
Summary
To manage and support the company's IT infrastructure and systems. This role covers day-to-day IT support, Microsoft 365 administration, vendor coordination, network management, and general systems maintenance. The IT Coordinator will play a crucial role in keeping the company's technology reliable, secure, and aligned with operational needs across all departments.
Reports to : Marketing & IT Manager
Location : Stikland, Cape Town
Schedule : Monday - Thursday 08 : 00-16 : 30 & Friday 08 : 00-16 : 00
Salary : Market related and commensurate with experience
Responsibilities
- User & Device Support
Set up and maintain employee laptops, cellphones, and other hardware
Manage Microsoft 365 accounts (Exchange Online, Teams, SharePoint, OneDrive)
Monitor and maintain the company's network (switches, access points, Wi-Fi)
Liaise with IT suppliers and vendors for equipment purchases and software licensing
Develop training manuals, procedures, and user guides for staff
Requirements
Education & Certifications
Experience
Preferred Attributes
Competencies
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Coordinator • Cape Town, Western Cape, South Africa
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