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IT Support Specialist

Old MutualCape Town, ZA

30+ days ago

Job description

Job title : IT Support Specialist

Job Location : Western Cape, Cape Town

Deadline : December 30, 2025

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Job Description

Provides more advanced technical support either remotely or physically to help end-user resolve issues with computer hardware and software by responding to inquiries and requests.

Troubleshoots, diagnoses, and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning

Area : IT Risk and Compliance

Accountabilities for this role include basic systems analysis, interpreting and executing test plans and developing specifications.

The incumbent is individually accountable for achieving results through own efforts.

Assists solution construction including programming, systems testing and correction of programme models.

Interprets and executes test plans, or assists in developing test plans in conjunction with Systems Analyst, Senior Analyst Programmer or Business Analyst.

Develops technical specifications / program specifications and some systems documentation.

Responsible for basic systems analyst functions.

May assist with analysing system design requirements.

Could advise Management on effective applications, covering areas such as maintenance, support, man-machine interface and data management requirements.

Provides sizing and scoping for development work required

May take the task lead with smaller work initiatives

May coach and mentor junior / new staff.

May work under supervision

Morning system health checks and Dynatrace

Lead system implementations and disaster recovery tests

Requirements

National Diploma or Degree in Information Technology or equivalent.

2+ years’ experience

Knowledge of MS CRM, IBM, ODM Rules Engine and Integration Interoperability

Basic SQL Knowledge

Working AWS experience & knowledge

Skills

Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management

Competencies

Collaborates

Communicates Effectively

Decision Quality

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

26 August 2025

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It Support Specialist • Cape Town, ZA

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