Senior IT Technician / IT Operations Technician / Senior Technical Support Analyst

We’re Hiring : Senior IT Technician

Are you an experienced Senior IT Technician with a proven track record in the pharmaceutical or cosmetic industry ?

We’re looking for a dynamic professional to provide advanced IT support and ensure the smooth running of business-critical systems.

Key Responsibilities

Deliver advanced technical support for hardware, software, and network issues within SLA timelines

Troubleshoot and perform root cause analysis on system faults

Support enterprise-level applications and systems (Power Apps, O365, Azure, onsite servers)

Perform daily server checks via RMM tools to ensure optimal system performance

Administer server storage solutions and network devices

Ensure IT infrastructure security, integrity, and compliance with policies

Manage system updates, security patches, and backups

Monitor and respond to security incidents and threats

Maintain and configure PABX systems (cordless & desk phones)

Assist with IT-related tickets and provide end-user education on new technologies

Maintain up-to-date IT documentation, LAN / WAN diagrams, and procedures

Contribute to evaluating and implementing new hardware and software solutions

Drive the development of onsite and cloud-based Microsoft ecosystems

Qualifications & Experience

Degree / Diploma in IT, Information Systems, or related field

Microsoft Certifications (Azure Administrator, Windows Server Hybrid Administrator, or 365 Enterprise Administrator)

4–6 years’ experience in a senior IT support role

Strong knowledge of IT network infrastructures, TCP / IP, servers, firewalls, managed switches, and hypervisors

Hands-on experience with O365 administration and enterprise systems support

Excellent communication skills and ability to support users at all levels

Dependable, proactive, detail-oriented, and able to work under pressure

Location : Parow, Cape Town

Competitive package offered

Ready to take the next step in your IT career? Apply today

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