IT Support Technician – CPT

Job title : IT Support Technician – CPT

Job Location : Western Cape, Cape Town

Deadline : October 25, 2025

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ENVIRONMENT :

A dynamic skin care company is seeking an ambitious IT Support Technician to provide essential desktop support and assist the IT Department.

The role focuses on maintaining a 48-hour closure time for Helpdesk tickets, resolving issues such as folder access permissions, faulty peripherals, and network connectivity, while ensuring all desktop hardware and software requirements are met.

Candidates should have Matric (or NQF 4 equivalent), an IT certificate (A+ / Network+), solid IT support and TCP / IP knowledge, strong technical understanding of IT infrastructures, and a minimum of 3 years’ network experience with prior desktop support exposure.

DUTIES :

Maintain an overall 48-hour closure time on helpdesk tickets.

Provides support with desktop issues e.g. folder access permissions, faulty peripherals (monitor, keyboard, mouse), network connection errors, etc.

Consistently maintain over 98% compliance with the (SLA) for downtime tickets, ensuring minimal business disruption and timely issue resolution.

Ensures all computers & IT equipment are maintained and in good working order e.g., latest updates and anti-virus installed.

Setting up of new hardware / software and printers.

Follows up on tickets logged with service providers.

Configuration and installation of desktop hardware and software requirements in the day-to-day operations.

Assists IT manager with projects e.g., rolling out and maintenance of Antivirus Software, operating systems deployment (Windows), etc.

REQUIREMENTS :

Matric or NQF 4 equivalent

Completed IT certificate with either / A+ / Network +

IT support / TCP-IP knowledge / Technical understanding of IT infrastructures

Minimum 3 years network experience / Previous desktop support

ATTRIBUTES :

Punctual

Shows interest and enthusiasm towards work

Ability to communicate with staff at all levels within the company

Dependable

Shows initiative

Attention to detail

Accuracy

Ability to follow procedures

Integrity

Teamwork

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