Client Support Specialist

As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.

Duties :

Provide direct client support on DriveCam Online and other fleet management systems

Add, remove, and update driver, user, and vehicle profiles in line with client requests

Troubleshoot issues such as missing video events, system bugs, and backend errors

Log technical support cases with external system providers and follow through to resolution

Facilitate recovery of critical video events for accident investigation and compliance

Manage user access, alerts, reporting preferences, and system permissions

Coordinate vehicle and fleet movements, including status updates and EVR transfers

Support mass resolution of irrelevant events and ensure alignment with internal policies

Generate fleet reports, event logs, and hierarchy updates on demand

Assist clients via phone and email with technical training and general support

Arrange quotations, purchase orders, and courier logistics for stock or EVR devices

Participate in internal improvement initiatives related to support workflows and tools

Requirements :

Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus

2+ years of experience in client support, technical helpdesk, or fleet coordination

Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)

Strong system troubleshooting and admin skills