Customer Support Specialist – Payments & Transaction Monitoring

ENVIRONMENT :

Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring). If you're ready to play a pivotal role in the digital payments space and help shape the future of financial technology across Africa, they would love to have you join their team!

DUTIES :

• Customer Support & Guidance Provide exceptional customer support, guiding merchants and users through payment processes.
• Monitor & Investigate Transactions Search payments, track movements, and resolve issues.
• Merchant Support & Guidance Help businesses navigate their dashboards, understand payment flows, and handle queries.
• Analyze & Solve Issues Dive deep into transaction trends, identify problems, and recommend solutions.
• Optimize Payment Operations Adjust, enable, or disable payment channels when needed.
• Ensure Accuracy Review customer support responses and provide coaching to enhance quality.
• Troubleshoot & Improve Work with eCommerce merchants to resolve plugin and payment method issues.

REQUIREMENTS :

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