AfterHours Care Coordinator (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently seeking a dedicated Afterhours Care Coordinator (EST Hours) to support a U.S.-based pediatric homecare provider. This role ensures seamless operations and patient care coverage outside of standard business hours.

PLEASE NOTE : This role requires you to work 5 rotational days a week between Monday to Sundays with 2 rest days each week. Shift lengths can vary from 7 - 12 hours, to total a 45-hour work week.

Role Overview

The Afterhours Care Coordinator will act as the primary point of contact for patients and nurses during evenings, nights, and weekends (EST Hours). This role is critical for managing urgent requests, schedule adjustments, and escalations that occur after hours. The coordinator will monitor communication channels, ensure appropriate staffing coverage, and resolve time-sensitive issues while maintaining strong communication with the daytime team for continuity of care.

PLEASE NOTE :

This position is remote. Work environment details and any location-specific requirements are provided above.

Key Responsibilities

• Serve as the main point of contact for EST after-hours needs, including urgent matters, schedule changes, and escalations
• Monitor communication channels and respond promptly to calls, messages, and emails
• Coordinate staff scheduling to ensure consistent coverage and service delivery
• Collaborate with the daytime operations team to ensure seamless transitions and continuity
• Maintain accurate documentation of after-hour activities, updates, and escalations
• Uphold client service standards and support overall operational efficiency

Requirements

If you are not contacted within 14 working days, please consider your application unsuccessful.

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Pretoria, Gauteng, South Africa

1 day ago

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