Technical Customer Support Specialist

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At MobiLoud, we simplify mobile app creation for businesses of any size by using their website or web app as a foundation, providing a seamless user experience on phones. Our mission is to help customers save time, money, and effort while expanding their reach in a mobile-centric world. We offer a turnkey solution, combining our platform with a service, in order to simplify the entire mobile app creation process, from initial build to store submission and ongoing app updates.

Overview

Role Overview : We are looking for a customer-oriented Technical Customer Support Specialist to join our team. The role is full-time, fully remote, with a flexible schedule but requires some time overlap with the EST work day for collaboration and occasional meetings. NOTE : this is a freelance / contract opportunity.

This role requires excellent communication skills, a keen eye for details, and the ability to manage multiple cases at once. You will be responsible for providing general and technical support to our clients, as well as being involved in our app development process to deliver apps to clients as fast and efficiently as possible.

A background in agencies or web development or a company in the WordPress / Shopify space would be ideal. The ideal candidate has a good grasp of HTML & CSS and has no issues with making small visual changes to a client’s website.

Responsibilities

• Provide outstanding general and technical support to clients
• Manage support requests, provide updates, and ensure problems are resolved
• Collaborate with the team to address and escalate issues as needed
• Be involved in the app production process, including raising tickets for bugs and issues, checking on status with our team and testing apps to identify problems or confirm they’ve been fixed
• Communicate effectively with customers to understand their problems and provide solutions

Qualifications

Key Responsibilities

Details

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