Product Quality & Returns Specialist

Role Purpose

To manage and execute inspection, handling, and quality control processes for returned and imported products, ensuring compliance with company standards and operational efficiency.

Key Responsibilities

• Level 1 Inspection of Returned Devices
• Perform daily inspections of returned devices (Imports : RRP IQOS).
• Ensure accurate assessment and documentation of device condition.
• Market Returned Product Handling & Sorting
• Manage daily handling and sorting of market returns (Local : OTP; Imports : CC, RRP, SFP).
• Segregate products based on quality and compliance requirements.
• Conventional Cigarette Container Incoming Inspection
• Conduct weekly inspections of incoming containers (Local : OTP; Imports : CC, RRP, SFP).
• Verify product integrity and report discrepancies.
• Conventional Cigarette Damage Inspections
• Perform monthly inspections for damaged products (Local : OTP; Imports : CC, RRP, SFP).
• Document findings and recommend corrective actions.

Qualifications & Experience