Senior Application Support Analyst

Job Description

Key skills / attributes / position-specific competencies

• Strong written and verbal communication skills.
• Good interpersonal skills and technical capabilities.
• Excellent problem‑solving and attention to detail.
• Ability to multi‑task in a deadline‑driven environment and show initiative.
• Strong organizational and resourceful capabilities.
• High levels of attention to detail and resilience.
• Ability to work independently as well as collaboratively in a fast‑paced environment.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non‑technical users.
• Customer‑focused attitude with a commitment to delivering high‑quality support services.
• Demonstrate professional skills and a high standard of integrity.
• Software Development skills.
• Excellent Microsoft Office skills.
• Professional and punctual approach.
• High level of integrity and confidentiality.
• Proficiency in utilizing diagnostic tools, log analysis, and debugging techniques to identify root causes of problems.
• Familiarity with change management processes and experience in coordinating software deployments and releases.
• Proven leadership and mentoring skills, with the ability to lead and motivate teams in a dynamic environment.
• Experience with IT service management frameworks (e.g., ITIL) and incident management processes.
• Strong commitment to continuous improvement and driving excellence in support operations.

Responsibilities

Technical Support

Provide Deployment Support

Provide Advanced Technical and Business Support

Perform Debugging

Issue Resolution

Escalation

Knowledge Base Maintenance

User Training

Quality Assurance

Strategic Guidance And Decision‑Making

Continuous Improvement Initiatives

Incident Management And Resolution

Alert Management and Communication

Shift Work and SLA Adherence

Team Work

Living The Spirit

Qualifications

Job Specification

Minimum Requirements

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