Operator

We are looking for a dedicated and detail-oriented Operator with strong teamwork, problem-solving, and customer service skills. The ideal candidate will be responsible for monitoring network and mainframe environments, executing daily and month-end batch processing, and ensuring system stability through effective troubleshooting and reporting. This role requires flexibility, urgency awareness, and clear communication in fast-paced environments. Proficiency in JCL, mainframe commands, CA Workload Automation ESP, and adherence to operational standards is essential. The candidate will play a key role in maintaining connectivity, supporting banking transactions, and ensuring smooth production operations.

What you'll do :

• Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills are essential.
• Excellent customer interaction
• Monitoring of all environments (networks, mainframe, servers etc.) connectivity
• Execute daily batch processing for banking clients
• Execute month-end batch processing for banking clients
• Diagnose and correct equipment malfunctions

Perform daily backups as per operational procedures

Shift handover and effective communication with regards the production and development systems

Continuous updates of daily reports

Effectively execute requests from users

Good understanding of operating standards and procedures

Tapes and tape library management

Monitoring of transactions of the banks on ATM’s and POS

Organise and schedule production work

Organise and schedule production work

Understanding of JCL and mainframe commands

Understanding CA Workload Automation ESP (scheduling product)

Understanding of operation standards in the mainframe environment

Troubleshoot problems arising from system errors and if needed escalate

Effectively collaborate with the team to achieve common goals

Identify and resolve issues effectively.

Responsible for monitoring all connectivity environments, as well as continuous updates of all daily reports

To perform after hours and weekend help desk functions

Your Expertise :

English - Can converse and has the necessary email skills

Excellent Customer Interaction with clear, concise, and effective communication skills

Previous experience in Data Centre advantageous

Previous financial services experience advantageous

Communication skills

Problem solving techniques

Ability to work as a team

Ability to work under pressure, cope with stress

Qualifications :

Matric

National Senior Certificate / Matric / N3 / Grade 12

Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)

Other information applicable to the opportunity :

Permanent position

Location : Midrand

Physical Demands : Sitting, walking, bending, and lifting

Travel : Must have a vehicle and a valid driver’s license.

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.