Field Engineer (Lift Industry)

Overview

A local and nationally represented company specializing in the supply, installation and maintenance of products for the vertical lifting industry is looking for a qualified Field Engineer who will be primarily responsible for servicing, preventive maintenance and repair work on Elevators and Escalators. Please note : you must have experience in the lift industry.

Role And Responsibilities

• Service monitoring process : monitor call-out rate on jobs and resolve "sick units" on the different routes; monitor daily / weekly repeat calls to identify sick units and ensure resolution; verify if callbacks are chargeable or not based on the technician\'s opinion; monitor units on shutdown report and assist in resolution to have these units placed back into operation promptly; liaise with technicians, branch admin and procurement to minimize downtime; manage technical teams to ensure maintenance is completed safely, timely and to the prescribed / legislated standard; monitor completion of biannual and annual inspections completed by technicians and ensure correct recording.

Service Department Assist Process

Service Sales and Assessment Process

Quality Control and Auditing Process

Recommendations and Training

Customer and Subcontractor Relationship Management

People Management / Leadership

KPI

Qualifications

Qualified Lift Mechanic

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