Workforce Manager - Management Trainee - English – On Site Johannesburg!

Overview

Inviting applications for the role for Workforce Manager- Management Trainee - English – On Site Johannesburg!

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE : G) is driving AI and digital innovation across industries, including large-scale models and agentic AI, to help global enterprises work smarter, grow faster, and transform at scale.

Location : Johannesburg (On Site)

Responsibilities

• Analyze and interpret performance data for the account, identifying trends, variances, and opportunities for improvement.
• Attend to more complicated reporting requirements as required by business.
• Collaborate with stakeholders to design and deliver insights-driven recommendations that align with business goals.
• Work closely with internal and external stakeholders to optimize outbound calling campaigns, ensuring efficient use of resources and high contact rates.
• Monitor, report and conduct analyses on KPIs such as contact rates, conversion rates, occupancy, and adherence.
• Partner with internal and external stakeholders to implement process improvements and best practices.
• Create and present regular performance reports, including detailed dashboards and ad hoc analyses.
• Conduct root cause analyses of SLA deviations, develop action plans and drive resolution.
• Attend centralized or site management meetings, as required.
• Other assigned tasks as required by the business.

Qualifications

Minimum Qualifications / Skills

Preferred Qualifications / Skills

Why join Genpact?

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ''starter kit,'' paying to apply, or purchasing equipment or training.

Please note that proof of education may be requested during recruitment. Genpact does not impose any CV format nor require a photograph to be enclosed with the CV. See our Privacy Notice for Employment Candidates :

#J-18808-Ljbffr