Technical Support Specialist German Speaker

Technical Support Specialist German Speaker

Job Description :

We are looking for Technical Support Specialist - this is a WFH opportunity

As a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.

Key Responsibilities :

• Provide high-quality customer support for network-related issues and inquiries.
• Manage and resolve network issues, utilizing your IT and network expertise.
• Support ticketing processes and ensure timely resolution of customer concerns.
• Coordinate with network engineering teams to address customer network needs.
• Demonstrate strong customer orientation and multitasking abilities.
• Effectively communicate with customers, providing clear and timely updates.
• Apply time management skills to prioritize tasks and achieve results.

Qualifications :

Remuneration :

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