GANT - Store Manager - V&A Waterfront, Cape Town

AVI LimitedCape Town, ZA

1 day ago

Job description

Job title : GANT - Store Manager - V&A Waterfront, Cape Town

Job Location : Western Cape, Cape Town

Deadline : November 11, 2025

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Your Role

As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.

Reporting to : Regional Manager

Team : Permanent & Flexi Staff within the store

Key Areas of Impact

Creating an Exceptional Customer Experience

Cultivate a service-driven culture, ensuring customers receive a world-class experience

Implement action plans based on mystery shopper feedback to continuously elevate service standards

Build strong relationships with customers and maintain a loyal client base

Provide in-store coaching and continuous training to refine sales and service skills

Inspiring and leading a high-performance team

Recruit, mentor, and develop a high-calibre retail team that embodies our brand values

Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions

Recognise and reward excellence while ensuring accountability with clear expectations

Foster a positive and motivating work environment that encourages growth

Driving Sales and Operational Excellence

Monitor daily sales performance and ensure every team member contributes to store targets

Analyse the income statement and manage expenses to maximise profitability

Maintain optimal stock levels in alignment with customer demand and store needs

Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation

Use key retail disciplines to manage store operations efficiently

Achieving Business Targets

Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios

Align team performance with brand goals, ensuring a seamless and luxurious shopping experience

What It Takes to Succeed :

Experience that set you up for success :

Minimum of 5 years’ retail experience

At least 12 – 18 months of management experience in a retail environment

A deep understanding of the retail landscape, including brand positioning and customer engagement

Qualifications & Certifications that will contribute to your success :

Matric / Grade 12 (essential)

Tertiary Retail Qualification (advantageous)

Additional Requirements that will enhance your impact for success :

Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries

Strong understanding of profit & loss statements and retail financials

Experience in merchandising, stock control, and store administration

Ability to recruit and build a team that represents a luxury retail brand

Deadline : 11th November,2025

Sales / Retail / Business Development jobs

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Store Manager • Cape Town, ZA

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