Regional Senior Solution Design & Implementation Engineer - Servers & Networking Storage - Africa

Regional Senior Solution Design & Implementation Engineer – Servers & Networking Storage – Africa

Boston South Africa is seeking a highly experienced Regional Senior Solution Design & Implementation Engineer to join our dynamic and fast‑paced team. The ideal candidate will be based in either Cape Town or Johannesburg and will work remotely, collaborating with cross‑functional teams to deliver high‑quality, scalable, and efficient technology solutions tailored to our clients’ needs.

FUNCTION INTRODUCTION

A Senior Solutions and Implementation Engineer functions as a supervisor / manager for Junior FAE staff, as well as fulfilling a similar technical / support resource for sales, marketing, design, research and development activities. Functions will be office based and at customer / installation sites.

A Senior Solutions and Implementation Engineer will work alongside junior colleagues (or individually) and provide assistance, guidance and a mentor for junior FAEs. A Senior FAE will work under the supervision of one or more department heads, carrying out the tasks delegated to them and may also, in turn, delegate work to their direct subordinates.

GENERAL RESPONSIBILITIES

• Initiate, facilitate and drive various business problem‑solving and process re‑engineering projects in collaboration with clients
• Forming new or innovative designs, making prototypes and demonstrating the application to existing and potential users
• Be involved in generating / managing leads on technical requirements from various sources and dealing with potential customers
• Support in customised product / equipment design & development for customers, providing technical assistance for the same and doing requirements’ analysis
• Assist with internal and external education and knowledge transfer involving both internal employees and external partners
• Manage and monitor junior staff (e.g. Junior FAEs), such as
• Mentor, educate and assist with delegated tasks
• Schedule work and performance reviews
• Assist with time management and prioritisation
• Deal with issues and address concerns of Junior FAEs

Senior Solution and Implementation Engineers need a wide range of skills and a good technology base to work from. Because field applications engineers provide technical support, sometimes they must give technical presentations and other times they must actually create or modify designs. They must also be familiar with technical product specifications and be able to point out the specific technical merits of one product over another and do so convincingly. Good customer relation skills are very important. Because customers want to be assured that the technology is reliable, the field applications engineer must be able to back up technical claims. This often requires that the field applications engineer prepares and presents computer simulations, engineering calculations, research papers, data sheets and company‑competitor reports as and when needed.

PREFERRED SKILLS

REQUIRED

Official qualifications are not vital for the role, but specific qualifications can be desirable :

DESIRABLE

WHO WE ARE

Boston Limited has been providing cutting edge technology since 1992 using Supermicro® building blocks. Our high performance, mission‑critical server and storage solutions can be tailored for each specific client, helping to create your ideal solution. From the initial specification, solution design and even full custom branding – we can help you solve your toughest business challenges simply and effectively.

Since its founding in London, UK, Boston has expanded operations globally. Following on from the successful launch of Boston IT Solutions India in 2009, Boston launched Boston Server & Storage Solutions GmbH in Germany a year later, with offices also opening on the West and East coast, USA in 2012.

JOB DETAILS

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Information Technology

Industries : Computer Hardware Manufacturing

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