Team Leader : Proactive Health

Purpose of the Job

Proactive Health will be responsible for the operational management of the preventative health and wellness services within Corporate wellness.

This position is aimed at a dynamic, performance‑oriented and client‑focused individual who can deliver quality output whilst at the same time working effectively with people both internally and externally.

Duties & Responsibilities

• Responsible for the operational management of the wellness benefits in Medical Schemes : Physical activity, Nutrition, Lifestyle coaching, Wellness app, Maternity benefit, Physical Activity and Nutrition
• Managing the strategic growth and maintenance of the dietitian and biokineticist provider networks.
• Proactively drive and manage the training and development of the relevant network providers.
• Responsible for query escalations and resolution including benefit preauthorisation's and claims queries.
• Oversee the compliance management and progress of all beneficiaries on the respective benefits, and ensure appropriate communication is provided to members.
• Responsible for the enhancement and benchmarking of benefits as well as developing training material and updating forms, protocol, process flows, provider manuals and system changes.
• Monthly and quarterly reporting.
• Review and ensure compliance to industry best practice protocols annually.
• Assist with the development and support the lifestyle coaching strategy.
• Build the Universal Coach network.
• Oversee the planning, driving and tracking of the lifestyle coaching programmes.
• Ensure coaching programme processes and timelines are adhered to.
• Data analysis and reporting.
• Research industry trends and present recommendations for app enhancement.
• Research and content development for inclusion in the app.
• Conduct UAT and provide feedback as per set timelines.
• Manage the process of procurement and distribution of the maternity bag benefit.
• Manage the performance of all reporting team members, providing support, training and coaching where required.
• Assess training needs of team members and provide recommendations on the nature and extent of training required.
• Monitor time and attendance and leave of team members on a monthly basis.
• Schedule weekly team meetings to ensure open and clear communication to all team members.
• Continuously work towards a positive working team environment, and provide suggestions / practical steps to encourage this compliance responsibilities.
• Conduct standard operating procedure and ideal workflow review on an annual basis.
• Continuously research on current and new Corporate Wellness services.
• Manage the annual review and approval of departmental collateral.

Desired Experience & Qualification

Market related with medical and provident fund benefits.

Interested?

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