Business Support Analyst

Job category : Banking, Finance, Insurance. Stockbroking

Location : Western Cape

Contract : Permanent

EE position : No

Introduction

To provide finance business support to ensure financial integrity is maintained across the financial systems, ensuring that finance objectives, in particular, system control objectives are achieved. Provide first line support in terms of end-user access control and training. Support the finance process team in performing testing and signing off of system upgrades and new system developments. Investigate solutions for change requests / incidents logged and be responsible for producing and maintaining required functional specification documents. Be responsible for certain operational tasks performed in the Finance business support area.

System’s Maintenance and Support

• Supports the ongoing system maintenance. Ensures system configuration is designed, tested, and implemented as per the business requirements.
• Monitors interfaces from peer systems and ensures that it is accurate and complete. Interface and error files are cleared for all Oracle Modules for all entities on a timely basis.
• Responsible for completing daily operational tasks within the Finance business.
• Responsible for completing certain month-end / year-end period close tasks including resolving month-end / year-end issues to ensure that month-end / year-end is completed on time.
• Performs Systems / Modules / Profiles and configuration implementation, set-up, monitor, maintenance, enhancement, and upgrades to support new and existing functionalities.
• Maintains system responsibilities, hierarchies, profiles, and workflows, performs a quarterly audit of end-user access. Ensures access is verified and complete.
• Works with ITS- Systems Analyst to load Service Requests with Oracle (Oracle Metalink).
• Establishes a strong relationship with IT Finance, Group reporting, and Central Finance.
• Maintains all administration documents for system configuration, test packs, and training manuals.

End-user Maintenance and Support

New Business Initiatives

Training and Development

Communication with Stakeholders

Experience Required

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