Business Support Specialist Asset Management - (Remote)

Are you looking for a job where you can have your own hours and work from home? Do you want to get paid the same as a full-time employee, but be able to take time off whenever and however often you need? Are you tired of feeling micro managed by an HR representative who won't listen to your opinion? If so, we believe this Business Support Specialist role is made for you! Please read through and apply!

This role provides global system solutions, SAP, and other technologies, for enterprise-wide business requirements in the Asset Management Domain, is responsible for ensuring technical alignment to the functional operating model. Further supports the Solution Lead in ensuring that the functional system solution adheres to leading practice.

Tactical with a major focus on continuous improvement of systems in order to maximize operational delivery

Requirements

Maintain the Integrity of the SAP PM Work Management Process

Focus is on Continues improvement rather than day to day incidents

Train Business users and SSAs on new products

Take accountability for the Change Process in Service Now

If there are problems that the SSA cannot resolve they need to assist in resolving

Take accountability for training material in the Asset management space

Engage with functional Solution Lead and RPOs on continuous business improvement opportunities

Analyze business requirements, interpret and capture them in a technical systems requirements specification

Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals

Identify gaps in current global/ local business processes and ensure optimization

Assists the local SAP Support Analysts (SSAs) – measure the SSAs’ effectiveness and facilitate any required training and support

Participate in regional governance structures

Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes

Work with the regional stakeholders to understand local training requirements and design a training roadmap to ensure end-user proficiency standards

Work with the Business Lead to manage AGA requirements from Third Party non-SAP suppliers i.e., interfaces to the application

Work with the Global Access and GRC team to ensure process optimization, regional “fit” and compliance with statutory requirements, legislative regulations, policies, work standards, and governance requirements

The role involve global traveling to AGA operations or sites

Compliance with all processes for all incidents, requests, and changes (e.g. Manage Requirements, Critical Incident process, etc.)

Effective Service Level Management:

Engagement Survey - Improvement Plan

Ensure all global and regional vendors deliver against all agreed SLA’s

Ensure compliance to all IM and AGA policies and report on all matters pertaining to non-compliance

Ensure compliance to SOX, King IV, and all other relevant governance requirements

Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)

Ensure patch compliance for all IM managed assets

Ensure Succession Planning is in place

Ensure that all contracts are in place before work commences and Procurement Process Tracker activated

Follow the current operating model and ensure that the Demand process is followed.

Further optimization of the IM Organisation (Advertisements, Interviews, and Appointments)

Identify non-performance and institute corrective action

IM staff organogram, compliment, and count are updated and signed off every month

Living the AGA Values

Maintain good inter-departmental relationships

Manage IM Ideas and Demand for the Current Year

Manage IM Regional and Functional demand for Following Year (Actively participate in Annual Budget/Quarterly Forecast Cycle)

Manage IM Shared Services Demand for Following Year (Actively participate in Annual Budget/Quarterly Forecast Cycle)

Manage Vendors

Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings

Performance Agreements are put in place with sufficient details aligned with HR due dates on the system

Performance Agreements communicated to all staff

Performance and KPI Reviews are done timeously and relevant feedback provided

Performance Review and MOR process to include all of IM including Regional Staff

Cyber Security risk re-assessment remediation

Staff development via formal training where required

Strategic roadmap agreed with requested and initiatives delivered against expectation

Timeous completion of ad hoc requests

Timeously update, maintain, and action all items on ServiceNow PPM

Qualifications

Relevant Technical/IT Degree or Diploma in Supply Chain Management

SAP certification

At least 5 years’ experience in similar role

In-depth understanding of the Supply Chain landscape

Experience in architecture, system integration and solution design

Global experience

Technical Competencies

Leadership Competencies

Appreciation of technology accountable for

Knowledge of requisite processes for area of accountability

Proactive

Excellent interpersonal skills

Excellent written and verbal communication skills

Decisiveness

Team player

Self-managed and accountable

About Dimension Data

At Dimension Data we empowering our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.