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Retention Consultant-1
Telesure Investment Holdings (Tih)Johannesburg, Gauteng, South AfricaShowing 4 Retention Consultant 1 jobs in Johannesburg
Retention Consultant
Randburg, Gauteng R - R Y Tracker Network
Posted today
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Job Description
Listing reference : track_
Listing status : Online
Apply by : 25 September 2025
Listing reference : track_
Listing status : Online
Apply by : 25 September 2025
Position summary
Industry : IT & Internet
Job category : Call Centre and Telesales
Location : Randburg
Contract : Fixed Term Contract
Remuneration : Market Related
EE position : Yes
Introduction
Tracker wants to act on all cancellation calls / e-mails received, with the focus on retaining the customer by means of objection handling and offering different retention tools to keep our customers on board. Tracker requires the services of Retention consultant in the Retention department based at Tracker Head Office in Johannesburg. This is a FTC position for 6 Months.
Job description
- Converting cancellations to new contracts, De / Re or Change of ownership with assistance from the sales departments / business sales consultant.
- Ensure that electronic requests received within the Retention Department are handled efficiently and in line with service level agreements and standards.
- Acting on all incoming calls within the SLA.
- Action e-mail requests received from internal and external customers.
- Resolving all cancellations and customer service queries and / or concerns according to the relevant SOP.
- Manage all the escalations within the SLA requirements.
- Address general product information enquiries timeously and accurately.
- Update customer details on internal systems (CDS; CRM; Willow; Tems; TX; Master; Proxy; Aspect; Sharepoint)
- Follow up on customers outstanding queries only applicable during a retention request.
- Effective utilization of the Call rating system.
- Retention of customers
- Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, retention criteria and loss ratios to provide an improved customer experience and retain the customer.
- Manage time and workloads to ensure that deadlines and targets are met.
Minimum requirements
Benefits
No Benefits (6 Months fixed term contract)
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Retention Support Consultant
Randburg, Gauteng R - R Y Tracker Connect
Posted today
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Job Description
Job category : Administration
Location : Randburg
Contract : Permanent
Remuneration : Market Related
EE position : Yes
Introduction
The primary objective for appointing a Retention Support Consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention Support Consultant will also handle all consumer and business cancellations to prevent future billings. This individual will also be expected to assist on other administrative tasks to ensure that turnaround times are achieved and maintained. Tracker requires the services of Retention Support Consultant in the Retention department based at Tracker Head Office in Johannesburg.
Job description
Benefits
Medical aid
Provident fund
17 days annual leave
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Retention Support Consultant
Randburg, Gauteng R - R Y Tracker Network
Posted today
Job Viewed
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Job Description
Listing reference : track_
Listing status : Online
Apply by : 8 September 2025
Listing reference : track_
Listing status : Online
Apply by : 8 September 2025
Position summary
Industry : IT & Internet
Job category : Administration
Location : Randburg
Contract : Permanent
Remuneration : Market Related
EE position : Yes
Introduction
The primary objective for appointing a Retention Support Consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention Support Consultant will also handle all consumer and business cancellations to prevent future billings. This individual will also be expected to assist on other administrative tasks to ensure that turnaround times are achieved and maintained. Tracker requires the services of Retention Support Consultant in the Retention department based at Tracker Head Office in Johannesburg.
Job description
Minimum requirements
Benefits
Medical aid
Provident fund
17 days annual leave
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Engineering Manager Fuels Business and Strategy / Planning & Business Performance Management
Soweto, Gauteng R - R Y Airports Company South Africa
Posted today
Job Viewed
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Job Description
Job Description
Key Performance Outputs
Responsibilities
The successful candidate will be reporting to the Group Executive Capital Infrastructure and Asset Management and will be responsible for but not limited to the following :
Technical Skills And Experience
The following skills and experience or the equivalent of such, will be required :
Application and Enquiries
Kindly apply online for this opportunity following the Oracle link below
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan.
Should you not hear from Airports Company South Africa within 30 days, please consider your application unsuccessful.
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