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Customer Service Representative
ConcentrixJohannesburg, ZA30+ days ago
Job descriptionAre you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524. A minimum of 12 months of customer service experience in a local telecommunication campaign with exposure to retentions / upsell (essential). A minimum of 6 months of international customer service experience with elements of retentions / upsell and 6 months of local experience in customer service with exposure to retentions / upsell (essential). A minimum of 12 months of tech support within a local campaign with exposure to retentions / upsell (essential). Matric Ability to work shifts aligned to US business hours (Night shift) Proficient in English verbal communication Are self-motivated and highly responsible A monthly salary of R9,524 (including campaign & night-shift allowances) T&Cs apply Fantastic Employee Assistance Programme (EAP) Additional bonus earning potential up to R4,500 Medical aid for main member / Medical Insurance for main member and two dependents Subsidized transport Provident / Pension Fund Taking ownership of high profile, escalated cases from beginning to resolution Manage work order within business SLA's Consistently applying agreed behavioural and compliance standards Sharing knowledge and skills with other members of the team Communicating new information that is relevant to the campaign to colleagues, customers and managers Developing and maintaining current knowledge of the campaign Ensuring first contact resolution at all times Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes Providing excellent customer experiences at all times Verifying and updating customer information Proactively offer solutions to any issues or concerns that customers might face Customer Service jobs
Job title : Customer Service Representative
Job Location : Gauteng, Johannesburg
Deadline : October 13, 2025
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Customer Service Representative • Johannesburg, ZA
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