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Manager, Regional Retention, Road Logistics
Manager, Regional Retention, Road LogisticsDSV • Durban, ZA
Manager, Regional Retention, Road Logistics

Manager, Regional Retention, Road Logistics

DSV • Durban, ZA
2 days ago
Job description

Job title : Manager, Regional Retention, Road Logistics

Job Location : KwaZulu-Natal, Durban

Deadline : December 18, 2025

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SUMMARY

  • The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty.
  • Job Related Requirements

  • Must have 3+ years' experience in a Sales and / or Retention Management role in the Logistics Transport and / or Supply chain Industry
  • Strong inter-personal and motivational skills
  • Punctuality and good time management skills are elements of this position
  • Attention to detail
  • Good administrative and reporting skills
  • Ability to adapt to a rapidly changing environment / technology
  • Ability to work under pressure
  • Ability to work without supervision
  • Fluent in English (written and oral)
  • Client empathy and ability to liaise effectively at strategic, tactical and operational
  • levels

  • Must be someone that works well within a team and can motivate and uplift their
  • team members

  • Electives
  • Sound geographical knowledge of South Africa
  • Self-motivated
  • Good communication skills
  • Must have own reliable vehcile and a valid unendorsed drivers licence
  • Computer literacy leve l

  • Advanced- Full MS Office Suite
  • Qualifications :

  • Matric (Essential)
  • Tertiary Qualification is advantageous
  • Duties & Responsibilities :

  • Must be able to work with regional management team to achieve the regional result for the financial year
  • Meeting the regional sales revenue targets by leading a combined sales team for the region.
  • Assist and drive the retention strategy to ensure we sustain the agreed annual retention budget.
  • Assist and drive the management and sustainability of an effective sales growth pipeline in the region of qualified prospective.
  • new clients in order for individuals within region to achieve their targets as well as the company targets.

  • Identify and develop the necessary skills within the sales team to convert prospects to clients within a shorter lead time.
  • Recruit appropriate team members and develop them through training and mentorship to ensure delivery in accordance with established best practice and continued career growth.
  • Establish and improve working relationships, between sales and other departments to ensure the successful implementation of what we sold.
  • Providing the client with the required levels of service; integration and information.
  • Ability to be flexible in ever changing environment, analyzing scope creep and changes in distribution trend to align customers rating structure accordingly.
  • Establish guidelines and ensure compliance to set standards that monitor and measure the sales performance and productivity of each resource.
  • Develop a winning culture within the sales environment.
  • To understand and identify key stakeholders within specified industries, to build long term relationships on all levels.
  • To liaise with internal stakeholders.
  • To ensure alignment and client support : to collaborate closely with regional and local staff to coordinate account activities.
  • To compile proposal / presentation documents.
  • Provide timely and accurate revenue and profitability forecasts.
  • Individual must be professional and presentable to clients.
  • Individual must be results and deadline driven.
  • Competitor and industry trend analysis.
  • Effectively managing the region’s overdue payments and consulting with all.
  • Internal Stakeholders and Clients to get speedy resolution.
  • Manage and maintain Client information related to contracts, rates, liability etc. for business continuity.
  • Sales / Retail / Business Development  jobs
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    Regional Manager • Durban, ZA

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