Job Description
Job DescriptionEngineering Sales Support Manager - PackagingA leading manufacturing operation in the packaging industry is seeking an experienced Technical Sales & Support Manager to join their team in Howick.
Minimum Requirements
- Engineering Degree (BTech or BSc Mechanical or Electrical / Mechatronics only)
- Note : Civil, Structural, Process, Industrial or Chemical Engineering will not qualify
- Previous sales experience in a technical sales role
- Must be organized & have the ability to build relationships with all levels of management at our customers
- Excel skills, and ability to generate reports and work with numbers when needed
- Highly self - motivated, energetic and ability to motivate others
- Proficiency in English, read, write, and ability to communicate professionally
- Own car and driver's license essential
Key Responsibilities
Customer service & sales supportBuild strong relationships with customers personally and professionallyManaging your sales budget and gross marginsAttending to customer complaints effectively and responding within 24 hoursRespond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixedPreventative maintenance programmes and visiting customers to do audits on their equipmentIdentification and achievement of measurable technical and process developments and improvementsLiase between customer, planning and internal sales to ensure accurate forecastingTo really understands the customer's business and provide them with packaging solutions, not just bottlesPlease note that only qualified candidates will be shortlisted & only shortlisted candidates will be contacted.
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