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Engineering Sales Support Manager

Engineering Sales Support Manager

Ntice Sourcing SolutionsPietermaritzburg, KwaZulu-Natal, South Africa
3 days ago
Job description

Job Description

Job DescriptionEngineering Sales Support Manager - PackagingA leading manufacturing operation in the packaging industry is seeking an experienced Technical Sales & Support Manager to join their team in Howick.

Minimum Requirements

  • Engineering Degree (BTech or BSc Mechanical or Electrical / Mechatronics only)
  • Note : Civil, Structural, Process, Industrial or Chemical Engineering will not qualify
  • Previous sales experience in a technical sales role
  • Must be organized & have the ability to build relationships with all levels of management at our customers
  • Excel skills, and ability to generate reports and work with numbers when needed
  • Highly self - motivated, energetic and ability to motivate others
  • Proficiency in English, read, write, and ability to communicate professionally
  • Own car and driver's license essential

Key Responsibilities

  • Customer service & sales support
  • Build strong relationships with customers personally and professionally
  • Managing your sales budget and gross margins
  • Attending to customer complaints effectively and responding within 24 hours
  • Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
  • Preventative maintenance programmes and visiting customers to do audits on their equipment
  • Identification and achievement of measurable technical and process developments and improvements
  • Liase between customer, planning and internal sales to ensure accurate forecasting
  • To really understands the customer's business and provide them with packaging solutions, not just bottles
  • Please note that only qualified candidates will be shortlisted & only shortlisted candidates will be contacted.

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    Engineering Manager • Pietermaritzburg, KwaZulu-Natal, South Africa

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