Vacancies Area Technical Manager (Gauteng)

About AkzoNobel

Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.

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2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

The primary purpose of this position is to provide telephonic and face to face onsite customer service by effectively managing customer complaints on site quality audits provide fit for purpose technical product training and support onsite support on POS Tinting equipment & updating Mix2Win Next colour formulation.

1. 45% Customer Complaint Investigation & Resolution

2. 30% Trade Sales Support & TSD Administrator Support

3. 25% Training Development & Administration

Key Accountabilities

1. Customer Complaint Investigation & Resolution

Drive customer satisfaction through active regional customer complaint management using the departments procedures and standards as a measure to regularly review performance targets to continuously improve the execution of this objective.

• Compliance to Complaint Compensation within Limits of Authority
• Execution of labour compensation against 009 Procedure

2. Trade Sales and TSD Administration Support

3. Training Development & Facilitation

General

Customer complaints - Achieve SLAs by being effective in complaints management and resolution

(DTA) Dulux Training Academy strengthen consumer knowledge of Dulux brand.

(DTS) Dulux Tinting Services Point of Sales tinting complaint investigation and Mix2Win Next software support

Review Monthly and weekly reporting Case Management (Customer Complaints & Dulux Training Academy.

Management of time travel cost and customer complaints compensation cost.

On-site Quality Assurance in line with the Dulux Full Spectrum Guarantee procedure

Sales and Marketing Channel support on all technical product touch points.

Execute the Technical Services Department strategic plan on regional level.

Compliance to ISO 9001 : 2015 quality / environmental management systems & corporate Occupational Health & Safety (OHS) management system.

Experience

Point Of Sales Tinting E.g. Mix2Win Next

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.

Requisition ID : 49208

Required Experience :

Manager

Key Skills

Sales Experience,Direct Sales,retail Experience,Hospitality Experience,Management Experience,Process Improvement,Outside Sales,Team Management,Kaizen,Leadership Experience,Public Speaking,Supervising Experience

Employment Type : Full Time

Experience : years

Vacancy : 1