Service Supervisor Global Grade 10 Readvertised

Service Supervisor Global Grade 10 Readvertised

Overview

Service Supervisor Global Grade 10 Readvertised

Responsibilities

• Leading a team of Service Assurance technicians to enforce quality controls, in line with Caterpillar repair standards
• Achieving quality turnaround targets
• Effectively controlling cost centre expenses and WIP
• Ensuring effective communication between team and management
• Ensuring service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines)
• Applying warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensuring outputs of service audits are achieved
• Applying Barloworld Equipment leadership philosophy
• Creating a team environment that enables adherence to quality standards and process efficiency
• Performance management of the team
• Competency development of the team
• On-the-job supervision – safety of the team
• Reporting of team key performance indicators and prospects
• Driving QFR action and end-to-end closure
• Quality gates management within technical processes
• Non-conformance management – regions and internal
• Checklist ownership and management
• Ownership of 2.6.1 appointment responsibilities
• Management of ICRF workshop in terms of SHEQ requirements
• Ensure CC / SOR compliance

Qualifications, Experience and Competencies

#J-18808-Ljbffr