Front of House Coordinator - Cape Town

Job Title : Front of House Coordinator

Reports to : Group CEO's Executive Assistant

Job Family : Office Support / Operations / Administration / Receptionist

Type of Work : To provide reception and administrative support to the Carrick Office in Cape Town

Job Function :

• Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information.
• Answering all incoming phone calls in a welcoming tone
• Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality.
• Work closely with the Executive Assistant to support the Executive Team
• Support with arranging company events and other related projects
• Support with travel arrangements and courier management
• Assist Human Resources with the ERS Bio reports
• Assist with the onboarding of new joiners by arranging stationery and making sure that the workspace is set up
• Monitor the parking bays and arrange bays for new joiners and any other stakeholders
• Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring seamless coordination of service.
• Assist in coordinating special events and other functions.
• Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience.
• Work closely with the service team to ensure well-versed customer service standards and operational procedures.
• Monitor the quality of cleanliness and presentation of the front of house.
• Keep track of inventory-related items at the front of house
• Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff
• Attend to all administrative queries, such as courier management and updating an internal telephone list.
• Attend to ad-hoc duties as and when needed by various management

Education :

Senior Certificate / Matric, post -matric qualification advantageous

Experience and Requirements

3 – 5 years of working experience, must have own car

Front of House | Receptionist – must have worked in this role successfully Client-facing experience, such as Receptionist / Front of House (preferably in Financial Services Industry background)

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