Change Lead – Payroll Programme
Arriva GroupoThongathi, KwaZulu-Natal, South AfricaOverview
Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024.
Arriva UK is embarking on a strategic transformation of its Payroll system, implementing iTrent across its UK Bus and UK Trains operations. We are seeking a dynamic and experienced Change Lead to support this critical programme, ensuring successful adoption, stakeholder engagement, and sustainable change across diverse operational environments.
Responsibilities
- Change Strategy & Planning
Deliver a comprehensive change management strategy aligned to the iTrent implementation roadmap.
Build strong relationships with key stakeholders across Bus and Train divisions, including HR, Operations, Finance, and IT.
Execute targeted communication plans alongside the Director of Communications to support awareness and engagement.
Act as the change champion within the programme team, ensuring business needs are reflected in delivery.
Work closely with the iTrent project team, including technical leads, HR SMEs, and external vendors.
Essential
Knowledge, skills and experience
Desirable
Success criteria and indicators
Successful project implementation through successful adoption, stakeholder engagement, and sustainable change across diverse operational environments.
Stakeholder relationships
Project Teams, Senior Managers, Finance Partners and more.
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
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