Compliance and Documentation Coordinator (USA Healthcare) - Remote

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients\' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring a Compliance and Documentation Coordinator to assist with managing and organizing provider documentation for school-based ABA therapy services in the state of Florida.

This position involves preparing and managing Provider Information Packets (PIPs) for ABA therapist technicians who deliver therapy services in schools. Each packet includes required documentation such as their background checks, licenses, and school badges. You will communicate directly with school contacts and families to confirm documentation requirements, follow up on missing information, and ensure all materials are submitted and approved on time. This role requires strong communication, organization, and follow-up skills.

Note : This is a remote role with specific working hour requirements and technical needs.

• Working Hours : EST hours Mon - Fri from 9am to 6pm EST (15 : 00 to 24 : 00 SA time; subject to change with daylight saving in the United States).
• Public holidays : You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet requirements : Fixed fibre line with minimum 25 Mbps upload / download and wired Ethernet capability. Applicants without a fixed fibre line cannot be considered.
• Power backup : Reliable power backup is required to manage load shedding and outages. Applicants without a power backup cannot be considered.
• Work environment : Fully remote.

Key Responsibilities

Requirements

If you are not contacted within 14 working days, please consider your application unsuccessful.

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