IT Technical Specialist - III (Infrastructure)

Clicks Group LimitedCape Town, Western Cape, South Africa

30+ days ago

Job description

Listing reference : click_

Listing status : Online

Apply by : 12 November 2024

Position summary

Job category : IT and Telecommunications

Location : Cape Town

Contract : Permanent

Remuneration : Market Related

EE position : Yes

Introduction

An opportunity has become available for a Technical Specialist III within the IT Infrastructure team, reporting into the Technical Team lead.

Purpose

Provide 3rd level support across the Clicks Group, ensuring a seamless service. Patch servers and endpoints, install software, and maintain IT systems as well as troubleshoot networks, servers and hardware.

Objectives

Management System Microsoft Server OS & Application installation and support
OS, Server 2008, 2012, 2016, 2019, 2022
Hardware and software support
Troubleshooting technical issues and managing problems
Monitoring systems performance and taking corrective actions
Liaising with 3rd party service providers
Maintaining system and related business documentation
Patch Management
O365 management including license management
Microsoft Exchange 2016 / 2019, support and troubleshooting
Maintain and support Microsoft System Centre Configuration Manager (SCCM), Patch management and package deployments
VMware Experience and Hyper-V platforms. Server deployments, template management SCVMM
Active Directory management and hardening

Job-Related Experience :

Minimum 8 years IT Support experience

Active Directory experience

MS Office 365 experience

VMware, Hyper-V and other Hypervisors experience

MS Windows 2012 Server 2016 Server, Server 2019 experience

MS Exchange Server 2016, including Hybrid experience

Microsoft Remote Desktop Services, management, 2012, 2016, 2019, 2022 experience

Storage and Backup Technology experience

PAAS, IAAS, PIM to name a few

Linux, Kubernetes, RedHat Openshift experience required

A and N Certification

Microsoft Certification MCP / MCSA / MCSE / MCITP

Job related skills :

Strong problem solving and analytical skills

Sound structured programming and solid technical skills

Good communication and interpersonal skills

Must be dependable, use initiative

Determination and drive; Team player

Meticulous and logical thinker

Ability to learn quickly and share knowledge

Ability to liaise with users at all levels

Learning and Researching

Delivering Results & Meeting Customer Expectations

Adapting and Responding to Change

Coping with Pressures and Setbacks

Deciding and Initiating Action

Working with People

Presenting and Communicating Information

Analysing

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Technical Specialist • Cape Town, Western Cape, South Africa

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