IT Systems Engineer (Tier 1)

Overview

IT Systems Engineer (Tier 1). A hands-on IT support specialist with strong technical skills, project implementation experience, and a passion for solving problems is sought by a dynamic team in Bellville to provide top-tier support across hardware, software, networking, and cloud environments.

Responsibilities

• Responding to and managing support tickets with precision and professionalism
• Troubleshooting hardware, software, and network issues across Windows, macOS, and Linux
• Supporting Microsoft 365, Azure, Active Directory, and basic scripting (PowerShell, Bash)
• Participating in IT project implementations and client onboarding
• Handling escalations, major incidents, and root cause analysis
• Delivering exceptional customer service and clear technical communication
• Maintaining documentation, diagrams, and configuration records
• Providing on-site support and adhering to client protocols

Qualifications

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