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Administrator and Support
Creative Leadership SolutionsPretoria, South Africa17 days ago
Job descriptionTertiary qualification such as a Degree (Advantageous) 3-4 years General administration and support Database management and maintenance Customer / representative support and query resolution Reporting and data analysis Intermediate computer proficiency (MS Office& MS Excel) Sage Accounting (desirable) Strong communication skills (written and verbal) Organisational and time management skills Attention to detail and accuracy Professional, diligent, and reliable Ability to multitask and meet deadlines Update, manage, and maintain company databases (e.g., pharmacy / product information, automated invoicing). Test systems and log any issues to the internal team for resolution. Respond to customer / representative queries within 48 hours via phone and / or email. Assist customers with feature usage and provide guidance as needed. Analyse and report on system challenges through scenario testing or user impersonation. Report technical issues to service providers and / or management. Share feature requests and workarounds with the team. Follow up with customers / representatives to ensure issues are resolved. Manage, create, and support system users / customers (e.g., automated invoicing) Deals factoring (SEP, MAPL & Total Deals) TLC, MAPL & IPL data fees Forecast sheets SEP & ad hoc deal calculations Pharma fees calculations
REQUIREMENTS
Minimum education (essential) :
- Higher Certificate or Diploma (NQF 6)
Minimum education (desirable) :
Minimum applicable experience (years) :
Required nature of experience :
Skills and Knowledge (essential) :
Other :
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Administrative Tasks
System Management / Support
Reporting
Prepare intermediate-level reports, including :
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Administrator • Pretoria, South Africa
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