Guest Experience officer / Guest services (Western Cape)

Guest Relations Officer (Fixed-Term Contract)

We are seeking a professional and welcoming Guest Relations Officer to join our client'shospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.

Responsibilities

• Greet guests warmly and handle check-in and check-out procedures.
• Share guest information with relevant departments to ensure smooth communication.
• Assist with reservations, restaurant bookings, tours, transfers, and itineraries.
• Maintain accurate guest details, profiles, and billing information.
• Prepare welcome letters, registration cards, and other guest documentation.
• Handle guest queries, calls, and concerns in a professional manner.
• Support the reservations, spa, housekeeping, and food & beverage teams when required.
• Manage daily guest itinerary sheets and call logs.
• Book and monitor transfers, ensuring charges are processed correctly.
• Perform handovers with colleagues across shifts and complete limited night audit duties.
• Report maintenance or service issues to management as needed.

Requirements

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