Reservation Manager

Overview

Job Description

We are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

Responsibilities

• Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation
• Manage and lead the reservations team, providing coaching, training, and motivation
• Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders
• Ensure accurate data management, reporting, and system maintenance on Protel Air
• Maintain high standards of guest service, ensuring personalized communication and attention to detail
• Handle VIP bookings, special requests, and problem solving with professionalism
• Manage all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible
• Work closely with other Heads of Departments
• Attend meetings, write reports and provide feedback as required

Qualifications

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