IT Support Engineer

Are you a Support Engineer looking to further your career across various technologies and business platforms?

What you will do

Working within our IT Support team, the primary responsibility of this role is to provide helpdesk support to our local and global users. Maintain, build, and support our business cloud infrastructure and platforms, including identity management, security and patching. You must have experience and knowledge in IT systems, network technologies, and server management. You must possess excellent communication and problem‑solving skills, as well as the ability to collaborate effectively across all levels of the organization.

The focus areas of the role are supporting user hardware / systems and our cloud services with AWS, Google Workspace, and Microsoft Azure, InTune, Entra ID, user onboarding, security, compliance, and documentation.

What skills & experience you should bring

• Degree / certificate in IT‑related field.
• 4+ years’ experience in IT support.
• Tech savvy and good general IT literacy.
• Patience to work daily with a wide variety of users in technical support.
• Problem‑solving skills (analyzing issues, determining root causes, determining sustainable solutions).
• Self‑motivated and self‑disciplined.
• Ability to work independently and within a team.
• Strong problem‑solving skills and attention to detail.
• Passion for IT and technical topics.
• Able to follow written instructions and procedures.
• Experienced with MS Windows environments, Patch Management, MS Entra ID and InTune.
• Exposure to Google Workspace, AWS cloud architecture, NinjaOne RMM, Crowdstrike Falcon, PowerShell and MS SQL maintenance will be favorable.
• Familiarity with ticket systems, desktop backoffice applications, MS Office, Google Docs and hardware / software asset management.

Key Responsibilities

Hardware Support

Personal attributes that we’ll be looking out for

This is a hybrid role with 3 days a week in the office in Ndabeni, Cape Town.

About Spatial Dimension

Spatial Dimension is a global provider of land management solutions based on the Landfolio software suite.

Founded in 1999 in Cape Town, Spatial Dimension has over 70 employees located in Australia, Brazil, Canada, South Africa, the United Kingdom, and the United States.

In the public sector, Landfolio has been deployed at more than 30 government agencies globally for cadastre, registry, and natural resource management.

In the private sector, many of the world’s most successful mining, oil & gas, renewables, and forestry companies use Landfolio to ensure that all obligations relating to their rights, permits, leases, and related agreements are fulfilled.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Software Development

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